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Payments
•    Payments may be made as a Direct deposit or via PayPal.
•    All lessons- Individual and Group lessons must be paid within seven (7) days from the date of invoice.
•    If payments are late, three notices will be given, once per week following the initial notice. If payment remains outstanding, you will be contacted directly, and a formal letter of demand will be sent. If payment remains outstanding the service of a Debt Collection Agency will be engaged. The Agency will contact you in an effort to help resolve the outstanding fee.
 
Cancellations
•    Any cancellation made less than 24 hours before the appointed time will incur the full fee of the lesson.
•    If cancellation is necessary due to sickness/emergency and 24 hours’ notice or more is not possible, please advise as soon as practicable so that a rescheduled lesson can be arranged. 
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Privacy & Confidentiality 
Your privacy and confidentiality are of paramount importance to Melody Lane. Melody Lane abides by the Privacy Acts below.
-The Privacy Act 1988 (Commonwealth)
-The Privacy and Data Protection Act 2014 (Victoria)
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Health & Safety
-Melody Lane abides by the WHS Occupational Health and Safety Act 2004.
-Melody Lane has a COVID Safe plan which students will read and sign before commencing lessons.